Returns Policy

RETURN POLICY

Orders Damaged/Unsatisfied

If the item is undamaged, completely unopened and unused in the original wrapping exactly as received, then you may return the item as unwanted for up to 14 Days from the date you receive it.

You will be responsible for postage costs and ensuring the item reaches us in the same condition received.

Please note that if the item returned does not satisfy these requirements we will not accept it.

Refunds will be processed as soon as possible and not later than 30 days after confirming receipt of the items.

This policy does not affect your statutory rights.

Damaged or Faulty Goods

If you have received a faulty or damaged item you must inform us within 7 days of receiving the order. We will then offer a suitable resolution at no cost to yourself. We do reserve the right to refuse complaints, or levy suitable charges for issues raised after this period.

Special note: Damaged cards inside blind packed sealed products. In the event you receive damaged goods within a sealed product please note this is out of our control and are unable to accept responsibility. In the rare event this happens to you, you could benefit by contacting the manufacturer first for a replacement card, but note they have no duty to do so.

Pre-order cancellations

You may cancel a pre-order for a full refund up until before shipment of the order, which is usually one day before the official release date (on the day itself for Magic the Gathering) but please note. This time frame is an estimate and not a guarantee 

Other Returns

In the unlikely event that your item arrives damaged or we made a mistake on your order or your item has suffered a manufacturing fault, then please contact us at sales@southwesttradingcards.co.uk. Most manufacturing faults can be quickly resolved via an email to the manufacturer. 

Quality Guarantee & Guarantee

South West Trading Cards provides quality products. All products we sell are guaranteed to be genuine and authentic. All products will be in mint condition unless otherwise stated.

Return address

South West Trading Cards 

50 Okehampton Street

Exeter 

Devon 

EX4 1DY