Shipping Policy
We aim to process and ship all orders within 1 - 2 business days (excluding weekends and holidays) after receiving your confirmation email. You will receive another notification email when your order has been shipped.
MAINLAND UK
All postage delivery estimates are based on Royal Mail information provided and from the date of dispatch not order. Delays may be incurred due to a high volume of orders or postal delays out of our control
Shipping Rates
Shipping rates are dependent on the size and weight of your order. Charges will be calculated and displayed at checkout
Please note. Free shipping to one UK mainland address for all orders of £100 and above
Shipping Options
RM Tracked 48
Delivery aim within 2-3 working days
Delivery from Monday - Saturday
Fully trackable
Dispatched from SWTC within 1-2 working days
RM Tracked 24
Delivery aim within 1-2 working days
Delivery from Monday - Saturday
Fully trackable
Dispatched from SWTC within 1-2 working days
RM Special Delivery
Guaranteed delivery within 1 working day
Delivery from Monday - Saturday
Fully trackable
Dispatched from SWTC within 1-2 working days
RM 1st Class
Delivery aim within 1-2 working days
Delivery from Monday - Saturday
NOT trackable
Dispatched from SWTC within 1-2 working days
RM 2nd Class
Delivery aim within 2-3 working days
Delivery from Monday - Saturday
NOT trackable
Dispatched from SWTC within 1-2 working days
**The above delivery times are estimated from Royal Mail and are not guaranteed. Please contact us if you believe your parcel has been delayed.
1. DISPATCH
We aim to dispatch all orders within 2 working days of purchase, with the exception or pre-order items (see pre order section)
All items are dispatched from the UK and no import fees/duties will apply if the delivery address is also within the UK. If located outside of the UK the customer will be responsible for the payment of their local fees/duties if they are incurred.
2. PRE ORDERS
For all preorder items dispatch times please see item descriptions upon purchase.
Any in stock items purchased with preorder items will be sent upon the last preorder item coming into stock. Please make any purchases for in stock items separately to preorder items if wishing to receive within our in stock dispatch time.
If you wish to split your order after ordering; please feel free to contact us and we can work this out for you.
3. INTERNATIONAL ORDERS
We offer international shipping but please contact us first eligibility. Orders are dispatched within 1-2 business days and Delivery timeframes will vary and depend on the country and service you choose. Please contact us for more details. Please note, SWTC customers are responsible for any customs charges or import duties payable on receipt of international deliveries. If a delivery is refused by the consumer or returned due to non-payment of any charges or duties, or the provision of an incorrect address, any charges incurred by SWTC in shipping and recovering the package may, at our discretion, be deducted from any refund later given for the order.
Please note. We cannot be held responsible for any loss, damage or delay to items once shipped from SWTC
4. WRONG ADDRESS
It is the responsibility of the customers to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.
Orders that are returned to us as undeliverable because of incorrect shipping information may be subject to a restocking fee and for re-delivery postage will have to be paid again before dispatch.
You are solely responsible for the information you input into the delivery address, hence why we won't be able to compensate for any errors on behalf of our customers.
5. LOST/STOLEN PACKAGES
SWTC is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report to Royal Mail and the local authorities. If your parcel is lost due to an error by the postage company; please contact us and we can input a claim to them. This will be at our discretion.
Items purchased on tracked 48 & tracked 24 postage methods are only covered up to £150 if lost or stolen. This is due to Royal Mail only paying up to this figure in compensation in that event. We recommend all customers wanting to cover their packages up to a higher value to please select special delivery as their postage method. This then will be automatically covered up to £750 and can be requested to be covered at a higher rate at the customers request and cost.
In the unfortunate event of a missing or stolen parcel we can raise a claim in with Royal Mail; if there is enough evidence for us to do so. This will also be at our sole discretion. This process can take up to 20 working days to conclude and we will only be able to update you when the claim concludes.
Please contact us at sales@southwesttradingcards.co.uk for any further information regarding shipping and dispatch.
Copyright © 2025 South West Trading Cards - All Rights Reserved.
Powered by GoDaddy